B360 RemoteCare
Remote care and remote monitoring for compatible osmosis systems, pool controls and Siemens LOGO! installations in Mallorca. We check operating data and fault reports within the agreed scope. Filter or membrane replacement, mechanical repair and other physical maintenance still require a site visit.
Plan installation with remote accessTelephone contact is available around the clock. Remote support is provided by agreement, subject to technical assessment and availability. There is no blanket guaranteed response time or resolution. Forms and WhatsApp do not guarantee immediate attention; please call for urgent faults.
B360 RemoteCare
Set up once or arrange long-term monitoring.
One-time
Remote access and support on demand
one-time
Price to be confirmed
For homeowners and operators starting without monthly care fees.
One-time setup; subsequent support billed separately by time spent.
Individual quotation
Enquire about BasicMonthly
For regular technical care
per month
Price to be confirmed
For holiday fincas, pools, reverse osmosis and technical systems.
Premium
For particularly important systems
per month · tailored
Price to be confirmed
For property owners, restaurants, businesses and critical equipment.
Monthly premium contract; scope and service hours agreed individually.
Individual premium quotation
Enquire about 24/7 serviceExample package layout with price placeholders. Binding prices and services will be published once confirmed. Until then, we provide an individual quotation.
| Service | Basic | Plus | 24/7 |
|---|---|---|---|
| Initial setup | Included | Included | Included |
| Billing | One-time; support separate | Monthly | Monthly, individual |
| On-demand remote support | Optional, billed by time | Included within agreed scope | Included within agreed scope |
| Periodic system checks | Not included | Included, frequency agreed | Included, frequency agreed |
| Automatic alerts | Not included | Included where configured | Included where configured |
| System monitoring | Not included | Included for supported systems | Included for supported systems |
| Technical documentation | Setup included | Setup and incidents included | Setup and incidents; reports optional |
| Support hours | Per assignment | Contractually agreed | Contractually agreed, including out of hours |
| Priority support | Not included | Optional, contractually agreed | Included as contracted |
| 24/7 emergency service | Not included | Not included | Intake included; attendance as contracted |
| On-site visits | Optional, separate | Optional, separate | Coordination included; attendance separate |
24/7 incident intake does not mean immediate technician availability. Attendance, out-of-hours remote work and response times are agreed individually. Immediate repair is not guaranteed. Monitoring and alerts require supported, configured equipment and a working connection. On-site work and any surcharges are agreed separately.
Non-binding enquiry: a maintenance contract is concluded only after individual assessment and your explicit consent. This request activates neither a paid contract nor access to your equipment.
B360 Mallorca installs your equipment on site and can set up secure remote access on request. If a fault occurs later, we can investigate and resolve many technical problems over the internet, without a call-out. Fast, straightforward support wherever you are.
We install or inspect the equipment at your property.
On request, we establish an authorised connection with appropriate safeguards.
Supported operating data and alarms become accessible within the agreed scope.
You report a problem or a supported system issues an alert.
We inspect the system and try to resolve the fault remotely within the approved scope.
We arrange a visit for mechanical faults, broken components or other physical work.
Check operating states, supported alarms and control parameters.
Assess sensor readings and alarms. Dosing changes require specific approval and appropriate safeguards.
Support programs, available operating data and configuration through a suitable gateway.
Diagnose connections, configure routers and plan supported software updates.
Review measurements and configure supported automatic fault alerts.
Review manufacturer-supported features and configure suitable controls after approval.
Remote access takes place only by agreement and with appropriate security measures. Access permissions can be controlled and disabled when required.
We assess compatibility, limit permissions and agree changes with you. Restarts or changes affecting pumps, valves or dosing require a safe equipment state and explicit approval. Internet access, compatible equipment and, where necessary, a gateway are required.
A remote connection cannot replace repairs to broken components, plumbing work or necessary on-site inspections. If connectivity is unavailable or a fault cannot be fixed remotely, we arrange a visit. Scope, costs and any emergency surcharges are agreed before commissioning.
B360 RemoteCare
Describe the equipment and the problem. This enquiry does not establish remote access or authorise interventions.