Privacy

Controller

Benjamin Eugen Betz, Calle Damia Adrover Rigo 21, 07659 Cala Figuera, Santanyí, Illes Balears, España. info@b360-mallorca.com.

These notices cover use of the website and project, product and service enquiries.

Enquiries and email delivery

We process your name, email, message and voluntarily supplied details such as phone, company, location, product, quantity, water source or system output. Your selected language is also sent. Purposes are handling enquiries, preparing quotes and communication. Legal bases are Article 6(1)(b) GDPR for pre-contractual or contractual enquiries and Article 6(1)(f) for other enquiries, reflecting our legitimate interest in responding appropriately.

The form sends data over HTTPS to our web server. After validation, it is passed over encrypted SMTP to our Checkdomain mailbox. The success notice confirms mail-server acceptance, not that a person has already handled the enquiry. Nothing is sent to Telegram. Required fields are needed to handle the enquiry; other details are optional.

Operation, security and recipients

The web server processes IP address, time, requested URL, status code, browser identifier and, where present, referring page in access and error logs. This supports security and troubleshooting under Article 6(1)(f) GDPR. The application does not write form contents into these logs. Spam controls include input validation, a hidden field, origin checks and time limits using temporary IP-based counters in memory.

Recipients are the hosting and email providers used to operate the site, including Checkdomain for email delivery and the mailbox. No advertising trackers are used; Google Analytics 4 only with consent (see below). Fonts and images are served by our web server.

Google Analytics 4

With your consent we use Google Analytics 4, a web analytics service of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, for reach measurement, i.e. to understand how the site is used. Processed data include device and browser information, pages viewed, session duration, approximate location and an online identifier. Google Analytics 4 does not store IP addresses. The legal basis is your consent under Article 6(1)(a) GDPR and § 25(1) TDDDG. Without consent Google Analytics is not loaded.

Data may be transferred to Google LLC in the USA on the basis of the EU-US Data Privacy Framework, under which Google is certified. The cookies _ga and _ga_<ID> are stored for up to 2 years. You can withdraw consent at any time with future effect via “Cookie settings” in the footer. Also: opt-out add-on https://tools.google.com/dlpage/gaoptout, Google privacy policy https://policies.google.com/privacy.

Retention

Server logs rotate daily; configuration retains up to 14 daily archives in addition to the current file. IP-based form counters expire after 15 minutes and are removed on subsequent requests or restart.

Enquiries remain in the mailbox while needed for handling, follow-up and any resulting contract. Records required by statutory retention duties or for legal claims are retained for the applicable period and then deleted.

Browser storage and website assistant

localStorage holds only language selection (b360-lang) and acknowledgement of the storage notice (b360-cookies), until removed in your browser. The website does not persist form entries or assistant drafts in browser storage.

The assistant answers predefined questions within your browser. Opening a prepared WhatsApp enquiry passes the draft to WhatsApp through the link.

External contacts

WhatsApp and Instagram are opened only when their links are used. Those providers then process data under their own privacy terms, which may involve processing outside the European Economic Area. You may instead contact us through the form, email or telephone.

Your rights

Where applicable, you may request access, rectification, erasure, restriction and portability, and object on grounds relating to your particular situation to processing based on legitimate interests. Contact: info@b360-mallorca.com. You may complain to the Spanish supervisory authority AEPD (https://www.aepd.es). We do not make automated decisions with legal or similarly significant effects.

RemoteCare enquiries and subsequent remote maintenance

We use your contact details, equipment location and type, problem description, urgency and contact preferences to handle your enquiry. This form does not initiate remote access or automatic device monitoring.

For package enquiries we also process the requested package, system description, optional preferred start date and additional notes to assess and answer your enquiry. No customer account or automatic monitoring is activated. Do not submit passwords or access credentials.

Before any remote maintenance, scope, authorisation, device information and technical logs that may be processed, access permissions and retention rules are agreed separately. The website does not connect to customer equipment.